Why Businesses Should Switch to VoIP Telephony?
Why Businesses Should Switch to VoIP Telephony?

What Is a VoIP Phone?

Phones that make use of the technology known as voice over Internet protocol are known as VoIP phones. It’s an Internet-based telephone service.

The major difference is that this technology delivers calls using the Internet as compared to the Integrated Services Digital Network or Public Switched Telephone Network used for the legacy telephone network. The ISDN and PSTN networks are likely to be phased out in a few years.

Since the infrastructure needed for delivering VoIP calls is already there, the cost of calls is extremely low.

VoIP services are delivered to the end-user on the Internet. This technology makes immense sense for small to medium-sized businesses as they can now make use of features and services that were not available within their budgets. Some of the major features include instant messages, call recording, music on hold, call divert, international calling, and voicemail to email.

Can a VoIP phone be used as a regular phone?

You won’t find any difference between a VoIP call and a regular phone call. You can do everything with a VoIP phone that you could do with a regular phone. On top of that, you get much greater functionality at a lower cost.

The only major difference between these two is the technology used for making calls. VoIP calls use the Internet whereas regular telephones use copper lines. You only need proper Internet access for making VoIP calls.

Does VoIP work on a mobile?

There are some VoIP services including the Bluecube Cloud Voice where you get a mobile app for making direct landline calls to the mobile device. In other words, you don’t always need to use your desk phone for receiving or making landline calls.

Do you need a VoIP phone?

The ISDN and PSTN phone lines are likely to be phased out of service in the UK by 2025 as intended by Openreach. This is due to the reason that maintaining legacy telephone service infrastructure is expensive. This is why every business regardless of their size or industry should switch to a VoIP phone system.

Major benefits of using VoIP

Businesses stand to gain a number of advantages by using a VoIP system.

One of the biggest advantages is lower cost when compared with traditional landlines. Also, a number of advanced features can be provided without the need to invest in a huge internal infrastructure.

Intouch Communications allows even smaller businesses to take advantage of features such as voicemail to email, call recording, and on-hold marketing. Some other available features include remote working via device sync and CRM integration, among others.

Also, it is an easily scalable technology. In the case of traditional landline phone systems, expensive extensions or upgrades are required whenever new employees are added to the system. With VoIP technology, only an ethernet port is required for adding a new handset to the network.

What about the reliability of VoIP phones?

The call quality of VoIP depends on the quality of the Internet connection. When this technology was introduced, development was still needed for the IP network to fully support this technology. This led to the reputation for poor call quality.

However, things have changed and high-speed business broadband is ubiquitous these days. It has led to more reliable technology and today, you get a superior failover plan with VoIP as compared to dated ISDN or PSTN technology.

You get HD call quality with VoIP these days. Also, there are features such as Disaster Recovery which ensures constant connections without any drops. We offer a 99.999% uptime with our cloud-based telephony. We automatically forward the calls to another mobile phone or location in case of an Internet outage.